Making transport more accessible

Personalised, integrated service provision and a fully accessible network will enable people who find it difficult to access transport services today to use ordinary transport services when and how they want to in the future.

New service models, enabled by technology, will improve travel options for more customers and enable personalised travel offerings that are better matched to the abilities and budgets of individual customers. As the market for transport services evolves, governments will need to enable new service providers to compete, and will find that they are not always the direct provider of services. The role of government transport agencies will be to enable people’s mobility and support customers’ outcomes. Smart service procurement by Government may also allow for public transport customers to benefit earlier from innovation, entrepreneurism and competition. Non-government providers may identify new and clever ways to fix some of our most difficult challenges, particularly service gaps in regional and outer metropolitan areas, the need for more flexible transport models, fleet services, rideshare and Mobility as a Service.

Providing greater choice around the services we use requires a focus on service levels in regional and outer metropolitan areas, as well as continued efforts to ensure the public transport network and fleet are physically accessible.

Greater access and service for regional NSW

Services in regional areas will be driven by investment in regional centres and cities, smarter investment, and the deployment of technology-supported and innovative service models.

Our objectives for Regional NSW include ensuring a safe, secure and resilient transport system that is fair and affordable for our customers and to make the best use of available resources and assets.

The Future Transport 2056 Strategy includes initiatives which will provide:

  • Day return connections to regional centres for an expanded geographical area
  • Same day connectivity to Global Gateway Cities (Sydney, Newcastle and Canberra) for all locations in NSW, either directly by air or rail services or indirectly by bus, coach, air or rail
  • A transport network that enables seamless and affordable travel across regional NSW and into other states and territories
  • Connections for all towns and villages
  • Flexible and personalised service delivery options
  • Improved information accessibility and legibility for customers
  • Transport services that support tourism movement and seasonal demands
  • A reasonable and standardised fare structure

Our regional transport system will be flexible, personalised and responsive to customer needs with accessible options for all.

The vision for Sydney as a 30-minute city

This vision is achieved through the creation of three cities within Greater Sydney: The Eastern Harbour City, in today’s CBD; the Central River City in Parramatta; and the Western Parklands City, near the Western Sydney Airport.

A flagship initiative in the Future Transport 2056 Strategy is the significant development of the mass transport network supporting Greater Sydney. Over the 40 year period, proposed new projects for investigation could potentially increase the reach of the rail network by 49%, deliver a 23% increase in the number of stations, and develop major new fast corridors connecting parts of the city.

The Greater Sydney Commission’s Region Plan establishes the vision for Sydney as a 30 minute city. As the city transitions to a metropolis of three cities, convenient and reliable access for customers by public and active transport to their nearest centre is increasingly important for:

Productivity – Employment access, freight movement and reduced congestion

Liveability – Improving public spaces and connecting places

Sustainability – Delivering more with less and better use of resources

Better transport to support access, inclusion and participation

Mobility constraints are experienced by many in NSW for a variety of different reasons. Some groups and communities have limited transport options available to them or find it more difficult to access available services due to their age, physical disability, low income, geographical location, cultural or language barriers, or a combination of factors. These factors constrain people’s mobility and limit their participation in work, education, as well as in civic, social and leisure activities.

Improving the responsiveness of transport services to the needs of customers with mobility constraints is a significant priority. Technology-enabled service models, the sharing economy, automated vehicles and new programs such as the NDIS or travel training in using public transport are an opportunity to rethink how we provide services to people who need transport assistance.

Integrated planning for safe, accessible travel by walking, cycling, flexible services and assisted transport services will be essential to support older people and help them to remain healthy, active and independent.

Children and young people are another group of customers who require access to safe, accessible and affordable transport. While school travel is subsidised, many children can miss out on participating in sporting and cultural activities that can supplement their education and promote their health.

Our plans to extend the network of separated walking and cycling pathways will help connect children and young people to schools and other facilities.

In the future, technology will play a greater role in improving transport accessibility through:

  • Use of data to create more personalised services
  • Use of design to create more physically accessible services
  • Aerial mobility devices (drones) for use in emergency responses
  • Flexible services, that can cover a wider range of destinations than standard timetabled routes
  • Personal mobility devices, like e-bikes, Segways and scooters, that help people go further than by walking or cycling
  • Improvements in online connectivity and services so you do more from home
  • Improved security systems such as CCTV and emergency contact buttons to increase passenger safety

Learn about other outcomes for our State

A new vision for NSW

Customer Focused

A Strong Economy

Successful Places


Safety and Performance

Explore the full strategies and plans

Future Transport Strategy 2056

Regional NSW Services and Infrastructure Plan

Greater Sydney Services and Infrastructure Plan