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Planning and delivery

Future Transport Strategy

Openly collaborating and partnering

From the first stages of planning, we are engaging all levels of government, customers, communities and industry to test our understanding of the problem, develop a genuine appreciation of customer and community needs, and harness their input and expertise to develop a shared vision and the best possible solutions.

This approach will support the fundamental shift from government being the sole provider of transport to being an enabler of transport infrastructure and services.

This new way of thinking represents a new era in transport, where we emphasise the importance of involving people who use or are affected by the transport network in the conversation, as well as learning by doing and experimentation.

Some of the ways Transport for NSW is applying co-design are outlined here:

  • Introducing a new approach to planning, involving early collaboration with our stakeholders in planning and design processes to define a shared vision for a place and identify the land use and multimodal transport strategies to achieve this.
  • Partnering with other government organisations (such as the NSW Department of Health) and joint organisations of councils to co-design solutions, share insights and jointly own problems and initiatives.
  • Establishing regulatory ‘sand-boxing’, which allows trials to be undertaken in restricted settings, such as the autonomous vehicle trials.
  • Piloting on-demand public transport across urban, regional and outer metropolitan NSW.
  • Testing the benefits of crowdsourced solutions to key transport challenges through the Transport Digital Accelerator.
  • Delivering real-time bus occupancy and train carriage occupancy levels for customers. This was recognised at the 2019 Transport Ticketing Awards in London for setting a global benchmark with innovative real-time passenger information.
  • Introducing COVID safe travel notifications on the Opal app, a world first innovation using real-time capacity and predictive data to help customers make better choices when travelling.
  • Working with other agencies, local government and local communities through the Regional Community Infrastructure Program to re-purpose and reuse non-operational and life-expired transport assets to deliver transport, community and economic benefits to regional and outer metropolitan NSW.
  • Adopting an agile approach to procurement and technology testing that promotes sectors and other organisations to propose potential solutions.
  • Incorporating new camera technology and artificial intelligence software to meet privacy, policy and regulatory obligations and ensure safety outcomes are achieved.

  • Introduction of the world first Mobile Phone Detection Camera Program.

  • Enhancing the availability of open data to support innovative solutions and collaborative planning. Our ability to provide more real-time data on our assets and services will increase over time as we invest in more connected and smart technologies.
  • Introducing opportunities to suspend or reduce operational curfews to enhance the efficiency of road freight deliveries to retail premises.

Embracing technology and innovation 

Transport for NSW has a vision to create well-connected communities linked by integrated and innovative public transport networks and safer roads, offering a range of mobility services and real time information to give customers the freedom to choose how and when they want to get around. We will also help create successful and healthy places so the liveability, amenity and economic success of communities and places are enhanced by transport. 

Transport for NSW will use technologies and innovations to deliver on these objectives for all our customers, including regional and outer metropolitan and Greater Sydney customers, and our freight and logistics customers who are vital to the economic performance of the State. 

As technology evolves, we will continue to harness it and adapt. Transport for NSW will continue the pace of innovation, to deliver exceptional mobility for our customers by ensuring transport technology is inclusive and provides solutions for all customers, on all modes across NSW. 

The Future Transport Technology Roadmap aligns with the Future Transport 2056 strategy and other NSW strategies, providing a focus for achieving the Future Transport principles.

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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