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Reviewing our progress

Future Transport Strategy

Measuring customer satisfaction

Customer satisfaction results give us valuable insight into how we are tracking on the things our customers care about, including timeliness, safety and security, comfort, cleanliness, and information.

Below are some key highlights from the results emerging from the May 2019 customer satisfaction survey, compared with the same period one year earlier. Due to COVID-19, the Customer Satisfaction Survey was not undertaken as scheduled in May 2020.

To view the results in full, read the Customer Satisfaction Index-- May 2019.

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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