Action plan

The Plan is divided into five outcome areas, each with a different focus – summarised below. Specific action items are listed in the following chapters.

1. Liveable communities

Transport for NSW is committed to creating liveable communities by delivering an accessible built environment and transport fleet. Building liveable communities goes beyond compliance with the Transport Standards – it is about ensuring transport facilities are built and delivered in accordance with universal design principles and with customer needs in mind.

2. Accessible systems and processes

Transport for NSW will ensure accessibility is built into business processes. Accessibility will be included in all infrastructure projects, as well as contracts with third partyservice providers.

3. Accessible customer information, technology and research

Transport for NSW aims to ensure travel information is accessible – from travel planning to arrival. This means information on Transport for NSW (and operating agencies) websites, at transport facilities, on board trains, buses and ferries and in apps are accessible. Transport for NSW will continue to work with third party app developers to encourage apps for customers with disability.

4. Inclusive customer service and feedback

Inclusive customer service is about ensuring customer service staff are trained to meet the needs of all customers, regardless of age or ability. Staff should look out for customers who may require additional assistance and customers with disability should feel they are able to approach staff and ask for assistance at any time.

Transport for NSW will engage the disability sector appropriately in the planning and delivery of transport projects.

5. Inclusive employment

Transport for NSW aims to be an employer of choice for people with disability.

Transport for NSW is committed to being an accessible, flexible and inclusive workplace.