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Appendix 2 – Status report, Disability Action Plan 2012-2017

Disability Inclusion Action Plan 2018 - 2022

Appendix 2 – Status report, Disability Action Plan 2012-2017

The majority of actions from the Disability Action Plan 2012-2017 have been implemented. The ongoing nature of many of the actions is reflected in their continuation in the Disability Inclusion Action Plan 2018-2022. This ensures consistency of purpose while also supporting agility and innovation.


Action Status
1.1 Require all new and refurbished transport infrastructure to meet customer focused design standards and comply with DDA requirements. Implemented
1.2 Review transport service planning guidelines for all modes to equitably distribute accessible conveyances across the transport network. Implemented
1.3 Review existing and develop customer focused design standards and criteria for accessible stations, wharves and interchanges. Implemented
1.4 Include specifications for accessibility, in line with the Transport Standards, in the design phase for all future purchases or provision of public transport conveyances. Implemented
1.5 Keep under review new and emerging technologies, such as electronic orientation systems, that can assist people with disability using public transport. Implemented
1.6 Establish a pre-qualification panel of access consultants to increase the consistency of technical advice on DDA compliance of transport infrastructure projects. Implemented
1.7 Improve methodologies used to forecast demand for accessible transport. Implemented
2.1 Continue the roll out of the Transport Access Program to improve access to stations, interchanges, wharves and car parks on the basis of prioritised need. Implemented
2.2 Accelerate the delivery of the Transport Access Program by providing staged works, with an initial focus on step-free street to platform access at stations. Implemented
2.3 Consider the potential to incorporate Transport Standards requirements when planned maintenance or minor works are undertaken at stations. Implemented
2.4 Work with councils and private sector partners to deliver a whole of precinct approach to accessibility during station and interchange upgrades. Implemented
2.5 Ensure that all new retail spaces at interchanges and stations meet the National Construction Code Access to Premises Standards. Implemented
Action Status
2.6 Set standards for accessible seating and include adequate seating in the design of new and refurbished stations. Implemented
2.7 Identify and progressively upgrade or remove pedestrian level crossings that are unsafe or not accessible for people with disability. Implemented
3.1 Progressively replace non-compliant buses with low floor, accessible buses built to design specifications that have been tested by customers with disability and comply with Transport Standards. Implemented
3.2 Place accessible buses on priority routes and expand timetabled accessible services as buses become available. Implemented
3.4 Require all operators of contracted bus services to comply with Transport Standards and produce a Disability Action Plan. Implemented
3.5 Control treatments of main roads on bus routes to cater for low floor buses where possible. Implemented
3.6 Service network reviews should consider access to narrow, congested streets as part of review process and alternative options identified. Implemented
4.1 Review and reissue guidelines on bus stop design standards for accessibility. Implemented
4.2 Work with councils to undertake risk reviews to identify bus stops along major corridors that need improvements to meet Transport Standards. Implemented
4.3 Seek funding to develop a multi-year program to progressively upgrade the network of bus stops to meet Transport Standards requirements in partnership with councils. Partially Implemented Funding identified for rural bus stops, Northern Beaches B-line and CBD bus plans. Funding for the balance of rapid and suburban routes will be sought during the development of other routes
4.4 Work with councils to accelerate the upgrades of bus stops, remove access barriers and trip hazards in the vicinity and ensure road markings in bus zones enable buses to pull up next to the kerb. Implemented
4.5 Work actively with councils to resolve individual complaints and issues raised by customers. Implemented
4.6 Standardise plinth design to ensure they are appropriately located at bus stops and provide accessible information. Implemented
Action Status
4.7 Provide raised lettering and braille to indicate bus stop numbers & route destination information at bus stops. Partially Implemented Under development for delivery as part of Wayfinding Program’s progressive rollout
4.8 Increase deterrence and enhance enforcement of parking offences in bus zones. Partially Implemented Implemented in CBD. Action for local traffic authorities in other areas.
4.9 In consultation with the blindness sector, investigate best practice to develop a reliable system at bus stops to assist people with vision impairment to catch their desired bus. Implemented
5.1 Upgrade ferry wharves to comply with the Transport Standards. Implemented
5.2 Include adequate and accessible seating in the design of new and refurbished wharves. Implemented
5.3 Ensure that all new retail spaces at interchanges and wharves meet the National Construction Code Access to Premises Standards. Implemented
5.4 Ensure that regular inspection and maintenance of wharf infrastructure is conducted to prevent safety problems for people with disability. Implemented
6.1 Review disability awareness training provided by the taxi industry for all taxi drivers. Partially Implemented Implementation to be considered following TTSS review.
6.2 Evaluate the various incentives and subsidies which support the provision of WATs to identify how service to customers can be improved. Implemented
6.3 Improve WAT availability between 7am and 8pm on Sundays. Implemented
6.4 Work with the taxi industry to explore opportunities to increase accessibility of NSW taxis in the standard fleet, including consideration of talking meters. Implemented
6.5 Work with councils to review taxi ranks in their area to determine rank accessibility, and identify areas where improvements can be made. Implemented
7.1 Prepare pedestrian mobility plans to achieve walk ability and safe road crossings in the planning and design phase of new public transport facilities. Implemented
7.2 Improve pedestrian crossing safety, shared paths interaction and review signal phasing for pedestrians. Implemented
Action Status
7.3 Increase pedestrian phasing around health and disability services and in areas with large numbers of older people, where possible. Implemented
7.4 Ensure that all new road works undertaken by RMS affecting pedestrian crossing points or bus stops result in DDA compliance. Required features include audio push buttons, kerb ramps and tactile ground surface indicators where required under AS1428.4. Implemented
7.5 Work with councils to facilitate local road works that support pedestrian accessibility and are DDA compliant. Implemented
7.6 Review and reissue guidelines for preparing Pedestrian Access and Mobility Plans (PAMPs), to achieve a more strategic focus and incorporate specific guidance on accessible features of the pedestrian environment. Implemented
7.7 Continue to support councils to deliver road safety initiatives for older people and people with disability through the LGRSP. Implemented
7.8 Improve mobility scooter safety for older road users. Implemented
7.9 Explore the needs of people with disability and older people who cycle in the NSW Cycling Strategy. Implemented
8.1 Continue to provide guidelines about permissible vehicle modifications for drivers and passengers with disability. Implemented
8.2 Continue to license certifiers with the appropriate skills and experience to ensure the safety of vehicle occupants and other road users in relation to vehicles modified for drivers with disability. Implemented
8.3 Review of the NSW Older Driver Licensing Scheme through an Older Driver Task Force. Implemented
8.4 Provide guidance to health professionals in assessing a person's fitness to drive and make recommendations regarding conditional licences. Implemented
8.5 Review road network standards and signage to improve access, including access to emergency roadside telephones and rest areas. Implemented
8.6 Ensure all road signs on State Roads meet Australian Standards. Implemented
9.1 Work with councils to enhance compliance and enforcement of MPS permits to maintain the integrity of the scheme. Implemented
9.2 Review the MPS in line with national eligibility criteria. Implemented
9.3 Promote new eligibility criteria for the provision of mobility parking permits to health professionals. Implemented
10.1 Utilise the Public Transport Information & Priority System to provide information to passengers on board buses, at bus stops and at interchanges. Implemented
Action Status
10.2 Collaborate with the disability sector regarding the application of electronic travel aids for people with an intellectual disability and electronic orientation aids for people who are blind or vision impaired in a transport environment and information aids for people with hearing impairment. Implemented
11.1 Continue to provide travel concessions to eligible passengers in receipt of an age, veterans, disability or carers pension. Implemented
11.2 Continue to provide concessional car registration and licences to people in receipt of an age, veterans, disability or carer’s pension. Implemented
11.3 Continue to provide free travel entitlements for attendants of people with disability through the Companion Card system. Implemented
11.4 Improve access to and simplify information about concession schemes and passes for people with disability and their carers. Implemented
12.1 Contract for specialised community transport services for frail older people and people with disability. Implemented
12.2 Implement policies and programs to optimise outcomes from community transport operations. Implemented
12.3 Consider amendment of the NSW Passenger Transport Act 1990 to include accreditation of community transport services. Implemented
12.4 Continue to provide taxi subsidies to eligible people with disability and evaluate the level of subsidy provided. Implemented
13.1 Work with Family and Community Services (FACS) to research alternative service delivery options for people with disability who are transport disadvantaged, including consideration of journey companion schemes. Implemented
13.2 Develop travel training models for use by metropolitan bus contract operators on the safe entry and exit of buses by mobility aids. Implemented
13.3 Work with FACS to conduct pilot travel training programs for people with spinal cord injuries in rehabilitation centres and older people who have relinquished their driver's licences. Implemented
13.4 Run campaigns which promote safety and instil values of courtesy among all customers on public transport. Partially Implemented Safety campaigns conducted; courtesy campaigns to follow.
14.1 Employ regional transport coordinators in regional NSW to reduce the negative effects of transport disadvantage through improved coordination with community stakeholders, transport operators and other agencies. Implemented
14.2 Include accessible transport in the development of Regional Transport Plans. Implemented
Action Status
14.3 Prioritise projects in the Country Passenger Infrastructure Grants Program that improve bus stops and road infrastructure in rural, regional and remote areas. Implemented
14.4 Operate fully accessible coaches to rural and regional locations serviced by NSW TrainLink coaches. Implemented
15.1 Inform all managers about accessibility objectives and strategies. Implemented
15.2 Provide disability and age awareness training to all frontline customer service staff and include awareness in the criteria for assessing their performance. Implemented
15.3 Progressively introduce audio-visual materials featuring people with a range of disabilities to support disability awareness training. Implemented
15.4 Introduce disability awareness training for 131500 and Opal call centre operators. Implemented
15.5 Continue to celebrate the International Day for Disability with promotional activities on accessible transport. Implemented
16.1 Develop standard operating procedures for each public transport mode for providing assistance to passengers with a disability. Implemented
16.2 Provide real-time information on lifts that are closed for maintenance or repair through 131 500 and customer SMS and twitter feeds. Implemented
16.3 Monitor complaints from individual passengers regarding disability access and act on their concerns to the fullest extent possible. Implemented
16.5 Meet the needs of people with disability or limited mobility and older people during emergency transport response and recovery operations. Implemented
16.6 Include MLAK locks on accessible toilets at all new and refurbished stations and interchanges. MLAK locks have been superseded by family accessible toilets.
17.1 Achieve compliance W3C AA standards for website accessibility on all Transport for NSW websites in accordance with current W3C and NSW Government guidelines. Implemented
17.2 Provide detailed descriptions in HTML for all images that convey information (i.e. graphs, route maps and station and interchange location guide). Implemented
17.3 Transcribe audio content and caption and audio describe video content on Transport for NSW Websites. Implemented
17.4 Audit website by accessibility experts and implement recommendations. Implemented
18.1 All transport services provide timetable information on accessible websites and in alternative formats on request. Implemented
Action Status
18.2 Show details of accessible bus routes and the accessible access points to stations and wharves on public transport maps and on-line services. Implemented
18.3 Station guides include lifts, accessible ramps and other information for accessible travel. Implemented
18.4 Interchange guides include lifts, accessible ramps and other information for accessible travel. Implemented
18.5 Show taxi ranks on interchange maps. Implemented
18.6 Improve the capacity to indicate accessible trains/light rail cars, buses, ferries and for all transit stops (bus stops, ferry wharfs, light rail and train platforms on customer information online services. Implemented
19.1 Progressively add 'on-board next stop' visual displays and audio announcements on public transport conveyances. Implemented
19.2 Ongoing training of rail staff in clear voice announcements. Implemented
19.3 Develop standards and guidelines for audio and visual passenger information announcements. Implemented
19.4 Install Passenger Information Points on station platforms to provide customers with electronic real-time service information (both visual and audio) as well as connection to emergency help. Implemented
19.5 Undertake a review of the current design standards for wayfinding at public transport facilities, assessing issues that affect legibility of signage for people with low vision, including luminance contrast, text sizes, use of pictograms, consistency, and identification of accessible facilities and pathways. Implemented
19.6 Develop revised standard operating procedures regarding the provision of information during planned and unplanned service disruptions. Implemented
19.7 Involve people with low vision in evaluating designs and prototypes for new signage types. Implemented
19.8 Where a recognisable symbol exists, identify facilities at public transport and RMS facilities by the use of that symbol. Implemented
20.1 Progressively install hearing augmentation at all counters connected with service provision to the public, public transport facilities where PA systems are used and on new public transport conveyances. Implemented
20.2 Indicate through pictograms where hearing augmentation is available. Implemented
21.1 Develop whole of life asset management plans that make adequate provision for routine maintenance. Implemented
21.2 Make adequate provision for ongoing maintenance when transport facilities or conveyances are handed over to Councils or private providers. Implemented
Action Status
21.3 Provide bus drivers and rail staff with adequate training in the operation of automatic and manually deployed ramps and other accessibility equipment. Implemented
22.1 Review current evacuation practices for each transport mode to cater for appropriate emergency response arrangements for people with disability or restricted mobility. Implemented
22.2 Review current requirements for assisting people with disability in emergency training and evacuation plans for all public transport facilities. Implemented
23.1 Ensure that tap on tap off Opal readers meet accessibility standards. Implemented
23.2 Ensure that tap on tap off Opal readers are situated in accessible locations. Implemented
23.3 Include wide gates in all stations where electronic gates are used. Implemented
23.4 Provide accessible ticket vending machines at stations and at major interchanges. Implemented
23.5 Provide a range of options to acquire and add value to Opal smartcards, including on-line services, automatic reload via direct debit via bank account or credit card and retail ticket sellers. Implemented
23.6 The Opal website provides accessible design and features. Implemented
23.7 Work with the disability sector to update travel training tools for people with disability in line with the new ticketing arrangements. Implemented
24.1 Include accessibility among customer indicators to measure satisfaction with public transport services and assist people with disability to participate in customer feedback systems. Implemented
24.2 Commission research through either a ‘mystery traveller survey’ or other method to assess the accessibility of public transport services. Implemented
24.3 Ensure that any replacement customer feedback management system enhances the capacity to identify issues of concern to people with disability. Implemented
24.4 Involve people with disability in testing design specifications for new public transport conveyances and infrastructure. Implemented
25.1 Continue to consult with people with disability through the ATAC on plans for future transport improvements. Implemented
25.2 Adopt strategies to promote public consultations on transport issues to people with disability. Implemented
25.3 Ensure that all venues for public consultation are accessible to participants with a disability. Implemented
25.4 Provide adjustments such as assistance on arrival and departure, sign language interpreters, electronic text in MS word and braille content, for public consultation participants upon request. Implemented
Action Status
25.5 Develop formal customer forums to inform people with disability about the new Action Plan implementation and to receive feedback. Implemented
25.6 Enable people with disability to provide their feedback to public consultation issues through alternative methods e.g. verbally by phone, on- line, video feedback. Implemented
25.7 Break down barriers that prevent people with disability with appropriate expertise to sit on mainstream Ministerial and Transport for NSW advisory bodies. Implemented
26.1 Use plain and clear English in all public transport information and marketing. Implemented
26.2 Include positive images of people with disability in publications. Implemented
26.3 Ensure teletext captions are added to television advertising to assist persons with a hearing impairment. Implemented
26.4 Ensure that the visual elements of advertising are audio described and on-screen text information verbalised to assist customers with vision impairment. Implemented
27.1 Consider potential impacts of NSW planning and other legislation on delivery of accessible transport networks. Implemented
27.2 Continue collaboration with NSW Department of Planning and Infrastructure on the Transport Access Program, as appropriate, and the Premier's Council for Active Living to integrate land use planning and accessible transport services. Implemented
27.3 Continue collaboration with FACS to implement whole of government strategies on disability and ageing. Implemented
27.4 Contribute to cross agency planning and delivery of accessible major events in NSW. Implemented
27.5 Work with the Commonwealth Government to develop a national labelling scheme and safety standards for mobility scooters. Implemented
28.1 Support accessibility works to footpaths, roads and bus stops around transport interchanges and new station developments. Implemented
28.2 Work with councils to ensure that roads and streets along bus routes can accommodate low floor buses, where possible. Implemented
28.3 Consult with councils during regional bus network planning process to provide accessible infrastructure to meet bus services. Implemented
29.1 Ensure that disability action plans form part of contractual arrangements with contracted transport service providers. Implemented
29.2 Work with operators to assist them in understanding Transport Standards obligations and in implementing their disability action plans. Implemented
Action Status
29.3 Encourage the transfer of knowledge and exchange of information about best practice on accessibility between providers of transport services through annual regional forums. Implemented
30.1 Partner with/promote information services that provide accessible public transport information. Implemented
31.1 Conduct a review to determine goods and services which could be purchased directly from disability employment organisations. Implemented
31.2 Increase awareness with Transport for NSW agencies of the Premier's Memorandum M2010-06 Exemption from Procurement Policy for Disability Organisations and the requirement of NSW Government agencies to support the implementation of initiatives to improve employment opportunities for people with disability. Implemented
31.3 Work with National Disability Services to identify specialist disability employment services with capacity to provide required services e.g. landscaping and maintenance, cleaning services. Implemented
32.1 Incorporate disability planning and implementation in agency business and workforce development plans. Implemented
32.2 Ensure that HR policies, procedures and practices comply with and support equity and diversity principles, policies and legislation. Implemented
32.3 Establish systems to collect, analyse and report on disability data from new and existing employees and job applicants. Implemented
32.4 Develop cluster-wide policy, resources and guidelines on reasonable adjustment to provide HR practitioners, line managers and supervisors with consistent guidance about workplace adjustments, flexible work options, equipment and financial support programs to support job applicants and employees with disability. Implemented
32.5 Establish an equity & diversity category in employee recognition awards to recognise and reward managers and teams that have demonstrated excellence in employment equity and diversity outcomes. Implemented
32.6 Apply the new Premises Standards in the building of new or refitting of workplaces. Implemented
33.1 Provide disability awareness training as part of induction training for all staff. Implemented
34.1 Ensure that all staff and managers involved in recruitment are trained in Equal Employment Opportunity (EEO) principles, are aware of disability and workplace adjustments and supports and of diversity strategies and targets. Implemented
34.2 Provide recruitment information for potential job applicants in alternative font sizes and word documents and other alternative formats, on request. Implemented
34.3 Establish strategic partnerships with disability employment networks and agencies to attract people with disability to apply for jobs. Implemented
Action Status
34.4 Promote and offer entry-level programs including apprenticeships, traineeships, jumpstart cadetships, graduate and internships. Implemented
34.5 Adopt advertisement wording which encourages job applications from people with disability. Implemented
34.6 Ensure position descriptions and selection criteria are based on the inherent requirements of a job and do not inadvertently discriminate against people with disability. Implemented
34.7 Require that contractors engaged by agencies to assist in recruitment action demonstrate a thorough understanding of EEO principles and Transport for NSW commitment to improving employment outcomes for people with disability. Implemented
35.1 Establish and support disability networks for employees to facilitate consultation and provide development opportunities. Implemented
35.2 Ensure managers work with employees that have identified the onset of a disability, to develop workplace plans that identify strategies to support employee and any necessary adjustments required. Implemented
35.3 Provide appropriate post induction support for new employees who have disclosed a disability and their managers. Implemented
35.4 Ensure all internal and outsourced staff training and development activities consider access requirements for employees with disability. Implemented
35.5 Organise suitable transitional duties for workers returning to work while recovering from a work-related injury. Implemented

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