Ministers’ foreword

The NSW Government recognises that transport is an essential service that everybody needs to access. Access to transport is a crucial first step to ensuring that people have the means to participate in education, employment, recreation and all aspects of community life.

People with disability can face barriers when accessing transport services. The Disability Inclusion Action Plan 2018-2022 renews our commitment to reducing and eliminating those barriers and ensuring that everyone in NSW has the opportunity to participate fully in our community.

Physical exclusion from transport services is only one form of barrier faced by people with disability. This is why the Disability Inclusion Action Plan covers all aspects of the journey experience including journey planning, staff training, customer services, the interaction between  modes of transport and the physical environment. It also seeks to integrate accessibility into all of our systems and processes so as to entrench a culture of social inclusion within our organisations.

The NSW Government is funding numerous projects under the Transport Access Program to upgrade train stations, ferry wharves and interchanges. New infrastructure, such as the Sydney Metro Northwest and the CBD and South East Light Rail, are being built to the very highest standards of accessibility. We have invested in new trains, buses and ferries – all which have improved accessibility features.

The Disability Inclusion Action Plan 2018-2022 builds upon the successes of the previous plan, the Disability Action Plan 2012-2017, to set an ambitious agenda for the next five years.

This document presents a vision of a more accessible future for transport in NSW. More importantly, it outlines concrete, measurable steps towards achieving that vision.

We give our full support to the priorities outlined in the Disability Inclusion Action Plan 2018-2022. Together with stakeholders and members of the community we will work to implement the commitments in the plan and to improve access for all customers of transport services.

The Hon Andrew Constance MP - Minister for Transport and Infrastructure

The Hon Melinda Pavey MP - Minister for Roads, Maritime and Freight