Our customers and staff

There are currently 1.4 million people in NSW living with disability.

It is important to note that accessibility issues affect everyone in a different way. Many people with disability may use public transport without facing barriers related to their disability. On the other hand, people who do not identify as having a disability may also have access requirements at various stages in their lives. For example people travelling with young children in prams or people with temporary injuries may require lift access.

People with a range of physical and psychosocial impairments can face difficulties accessing transport.

In particular, older Australians can face a range of challenges when using public transport. Around half of Australia’s older population (aged 65 or over) have a disability. Older people with a disability now make up 7.5 per cent of the overall population, a figure that has increased and may continue to increase as the population ages.

In 2017, 0.7 per cent of the Transport for NSW workforce has disclosed a disability and 0.4 per cent requested a work-related adjustment.