Indicators, monitoring and evaluation

Accountabilities

The Transport Social Policy Team, within the Freight, Strategy and Planning Division in Transport for NSW will continue to monitor the implementation of each of the actions in this Plan in consultation with the relevant area in the Transport cluster.

A ‘customer focus’ approach to improving accessibility and maintaining mobility will be used as a measure of success for action items in the Older Persons Transport and Mobility Action Plan.

Measurement

While the growth in accessible transport services and infrastructure will be key measures of how well the transport network in NSW can support an ageing population, we will also use available data to measure impacts on journeys made by older customers.

Data which has been collected from Opal Card use can help us understand older customers travel preferences, by transport mode and time of day. It will also help us understand the impacts of accessible infrastructure improvements on the number of trips made by concession card users.

Customers are regularly surveyed about their experience on four public transport modes – train, bus, ferry and light rail – and by road and pedestrian trips. This survey data will be disaggregated by age to ensure that satisfaction of older customers continues to improve in general, and in comparison with all other age groups. We will also closely monitor the uptake of innovative service models, such as flexible and demand responsive services by older customers.

At present there are some short-comings in data collected from rural and regional customers. The emergence of new technologies is rapidly transforming the analysis of travel activity and transport modelling. Therefore, we will measure both improvements in relevant data collection from areas of NSW outside the Opal footprint, as well as the findings on rural and regional travel by older customers.