Introduction

About the Greater Sydney Services and Infrastructure Plan

The Greater Sydney Services and Infrastructure Plan is the NSW Government’s blueprint for transport in Greater Sydney for the next 40 years. It builds on the state-wide transport outcomes set-out in the Future Transport Strategy 2056 by identifying the outcomes that transport customers in Greater Sydney can expect and detailing the future networks and initiatives to achieve these outcomes.

The Plan sets the strategic vision for transport in Greater Sydney, forming the foundation for further planning of specific corridors and initiatives. It is designed to be flexible as changes in technology and land use impact on the city and the way people and goods move over the next 40 years.

Defining Greater Sydney

Greater Sydney is defined as the 33 local government areas of Bayside, Blacktown, Blue Mountains, Burwood, Camden, Campbelltown, Canada Bay, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Hawkesbury, Hornsby, Hunters Hill, Inner West, Ku-ring-gai, Lane Cove, Liverpool, Mosman, Northern Beaches, North Sydney, Parramatta, Penrith, Randwick, Ryde, Strathfield, Sutherland, The City of Sydney, The Hills, Waverley, Willoughby, Wollondilly and Woollahra.

The geographic boundary is consistent with the Greater Sydney Commission’s five districts of Greater Sydney - North, South, Eastern City, Central City and Western City Districts.

This Plan addresses connections between Greater Sydney and regional NSW, particularly in the Outer-Metropolitan areas. This content is also included in the Regional NSW Services and Infrastructure Plan.

A Plan that puts the customer at the centre

The customer is at the centre of everything we do. That is why input from our customers, the community and industry is fundamental to Future Transport 2056, including the Greater Sydney Services and Infrastructure Plan.

The suite of Future Transport 2056 documents was developed using a process called co-design, meaning early involvement and ongoing collaboration with all stakeholders – customers, our people, wider government, industry and the community – in the design process so the end result best meets their needs. A multi-channel, three-phase engagement campaign means we have engaged closely with customers and the community over a period of more than a year.

Phase 1 commenced in November 2016 with the announcement that the NSW Government were developing a 40-year transport strategy. The website was launched introducing Future Transport 2056, displaying information on the intended priorities in developing the plans and obtaining feedback via the website and digital channels. Communications and engagement also facilitated early collaboration with the Greater Sydney Commission (GSC), Infrastructure NSW (INSW) and other NSW Government departments and agencies.

Phase 2 during May to June in 2017 aimed to raise awareness of the transport challenges that Future Transport will seek to address and to gain feedback on new approaches to integrated land use and transport planning. Communications channels included digital, social media and face to face sessions. During this time, 34 engagements were held in 16 locations across NSW, including four locations in Greater Sydney. These included community forums and industry roundtables. Engagement outcomes included:

  • 43,000+ people engaged digitally and face to face
  • 5,315 online surveys completed
  • 35,299 comments, likes, and shares on Facebook
  • 40,263 views of animations and videos
  • 730,053 people reached through Facebook advertisements
  • 85,844 occasions where people engaged with the material via Facebook

Feedback from stakeholders from Phase 2 activities informed the development and design of the draft Future Transport 2056 strategy and plans.

Phase 3 during October to December 2017 launched the draft Future Transport 2056 strategy and plans and included a significant consultation campaign to seek feedback on these. A community roadshow was held in 34 communities across NSW, over 68 briefings and Q&A sessions with industry and local government were undertaken and online submissions were sought.

Customer insights are critical to transport planning and have been included throughout the development of the Greater Sydney Services and Infrastructure Plan. Between November 2016 and December 2017, customers were invited to provide input and feedback on the draft plan. We received submissions from local councils, industry bodies, community groups, other government agencies, and members of the public. Overall, our engagement campaign for the draft plan resulted in over 500 formal feedback submissions being received, over 2,000 comments on the Future Transport website and we engaged face to face with over 3,300 people.

Since receiving feedback on the draft Greater Sydney Services and Infrastructure Plan between October and December 2017, we have reviewed all comments and submissions, summarised key comments, consulted across the NSW Government, and where feasible, refined our plans so the final Greater Sydney Services and Infrastructure Plan truly reflects what our customers want. For example, we have heard that more needs to be done to explain the benefits of our proposed initiatives, so a comprehensive list of initiatives and their proposed benefits is now included. We have also heard that more cycling and walking infrastructure needs to be delivered sooner, so we have changed our plans to reflect that.