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Maintaining independence

Maintaining independence

As an older person, maintaining independence means:

  • I can continue to use public transport services as I age.
  • I can have the ability to plan for my transport needs, both now and in the future.
  • My public transport options can be tailored to my needs.
  • I have a say in the type of point to point and Community Transport services I access.


What transport has achieved so far

Affordable and Safe Transport

Continued delivery of the Taxi Transport Subsidy Scheme, which provides fare subsidy for eligible NSW residents who are unable to use public transport because of a qualifying severe and permanent disability and continue incentives to the taxi industry to increase the supply of Wheelchair Accessible Taxis.

Investment in Point to Point reforms to raise the Taxi Transport Subsidy Scheme cap from $30 to $60 per journey; reduce the Wheelchair Accessible Taxi licence fees in metro areas to zero and expand the current Wheelchair Accessible Taxi interest free loan scheme.

Roads and Maritime Services have continued to administer the Mobility Parking Scheme to improve social inclusion and participation in the community for people with mobility disabilities.

Continued delivery and investment in the NSW Community Transport Program to assist with local transport solutions for older customers who are frail and their carers.


Improved Transport Service Options

Introduction of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 which will encourage innovative new services to better meet customers’ needs, as well as better use of existing resources.

Continued roll out of the Centralised Trip and Allocation Booking System to all contracted community transport service providers to assist in managing their resources more efficiently through facilitating real-time tracking for their vehicles, automated confirmation and reminders to customers of trip bookings and better manage cancellations.

The older person licensing scheme has been revised to assess the effectiveness of support provided to older customers to reduce the reliance on driving, including providing guidance to health professionals in relation to fitness to drive and options available.

Continued to explore partnerships between community transport providers, taxi companies and other point to point providers to transport meet community transport needs outside of operating hours.

A trial of two prototype vehicles amongst community transport service providers across NSW has been conducted to seek customer feedback on the design comfort of the vehicles and the outcomes are currently being evaluated for future consideration in the Transport for NSW Bus Procurement Panel.

Continue development of new service options that overcome barriers associated with the long distance to the bus stop or train station and poor pedestrian accessibility, including ‘hub and spoke’ services and flexible demand responsive services.

Seek opportunities to increase uptake of point to point and mobility as a service products by Seniors, including through special discounts and incentives from service providers.

Introduce more on-demand services (community transport, local/shuttle bus) to and from public transport hubs, to encourage older customers to use public transport services.

In alignment with the roll out of the Centralised Trip and Allocation Booking System, establish better partnerships within communities and with other agencies such as NSW Health to assist community transport. In some areas, community transport may be under-utilised or there may be better ways to ensure that the demand for community transport trips by older customers can be serviced by local community transport operators.

Following the trials of flexible transport in Western NSW (Tottenham to Dubbo and Bourke to Brewarrina), investigate opportunities to expand public transport options for isolated and disadvantaged communities.

Explore the feasibility of sensors or wearable technology that can assist transport staff to identify customers that require additional assistance.


Affordable and Safe Transport

Explore alternative ways for travel training to be provided that is relevant to older customers at the local level following evaluation of initial roll out.

Continue to support programs for Aboriginal communities, such as assistance with transport to funerals.


Better Information and Training

Undertake further research on the customer experience for older customers on the bus network. Define customer needs and develop recommendations for customer service improvements.


Better Infrastructure and Fleet

Collaborate with Local Government to influence planning processes associated with the design of roadside infrastructure, such as bus stops, footpaths and kerb ramps to consider the needs of older customers and makes it easier for them to access public transport.

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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