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Being Informed

Being informed

As an older person, staying informed means:

  • I can have access to the information I need about transport services.
  • The information I need during my journey, such as stops, station and wharf identification is provided.
  • I am aware of how technology can enhance my journey.
  • I can continue to receive information if I don’t use technology.


What transport has achieved so far

Better Information and Training

The website, 131 500 InfoLine, mobile website, Interactive Voice Response and Twitter continues to be a key source of information about public transport across NSW.

Transport for NSW continues to improve the website, for example through incorporating trip planning for NSW TrainLink services, to make it easier for older customers to plan their journey.

Continued delivery of First Stop Transport and Travel Training programs to support new and infrequent older public transport customers.

Delivery and improvement of travel planning transport apps that can be downloaded on smartphones and tablets from the App Store (Apple devices) and Google Play (Android devices), such as the Opal Travel app and other real-time travel apps.

Continuing to partner with app designers to provide better customer services and information for people with limited mobility to confidently use public transport in NSW.


Future actions for Transport for NSW

Better Information and Training

Continue to include new transport technology, including real-time apps in the Tech Savvy Seniors Program (partnership between Department of Family and Community Services and Telstra).

Expand the awareness of Travel Training through agencies such as Service NSW and other groups, such as local non-profit organisations that may benefit people living with dementia and other mobility constraints.

Continue to monitor new technology such as developments in Artificial Intelligence and assess how it may assist transport in better meeting the needs of older customers.

Use data captured through existing customer satisfaction surveys to better understand the public transport journeys of older customers and identify opportunities to improve customer information and uptake of new technologies.

Investigate systems that enable access to mobility as a service for older customers without access to a smart phone or computer.

Develop integrated communications about licensing, safer transport and health factors and driving for older road users and their family/carers. This may include information regarding appropriate fitting of child restraints.

Involve older customers in user testing of new technology based products and services such as passenger information displays.

Improve the clarity and legibility of public transport timetable information published as printed documents or online for download.

Partner with community information, service centres such as local libraries, Service NSW centres and other service providers to distribute information about local and regional transport services, and alternative transportation options.

Continue to promote 131 500 as an alternative for older customers who do not have access to digital transport service information.

When testing wayfinding signage, include consideration of dementia as a human factor and include older people in the testing process .

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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