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Keeping active and connected with my community

Keeping active and connected with my community

As an older person, keeping active and connected with my community means:

  • My public transport trips are seamless and accessible.
  • I am aware that I can get where I need to go safely by walking, cycling and public transport information.
  • I do not experience barriers to getting around by public transport.
  • Public transport and facilities meet my needs as I age.
  • I can continue to drive for as long as I am medically fit and competent to drive safely, but I am not car dependent.


What transport has achieved so far

Better Infrastructure and Fleet

The Transport Access Program has delivered upgraded facilities to improve accessibility and benefits  to get customers to, from and around public transport interchanges. In the 2018 NSW Budget the NSW Government confirmed a further $882 million would be spent on improving access to public transport, boosting NSW’s investment in public transport accessibility to $2 billion since 2011.

The NSW Government has delivered more than 30,000 additional weekly public transport services since 2011.

Transport for NSW has continued to invest in new, low-floor buses to support easier access for older customers.

Transport for NSW continues to deliver new signage across the transport network that is consistent and easy-to-follow to make public transport easier for customers to use, particularly when changing modes and taking unfamiliar journeys.

The Country Public Transport Infrastructure Grants Scheme provided subsidies to support the construction or upgrade of bus stop and other minor transport infrastructure needs for any transport services contracted by Transport for NSW across country NSW. The grants provided opportunities to improve the accessibility of bus transport for customers in rural communities

Quiet carriages have been introduced on Intercity train services that provide a quiet environment for customers when travelling longer distances.

Commissioning of the New Inner Harbour Ferries as part of the Fleet Delivery Program to provide new ferries for more comfortable, reliable and efficient journeys with better accessibility features to meet the needs of older customers.


Walkable Communities

Sydney’s Walking Future was released to promote walking by connecting people to places through safe, convenient walking networks through engagement with partners across government, councils and non-government organisations.

Delivery of the Transport for NSW Active Transport (Walking and Cycling) Program, which provides funding in collaboration with local government to target improvements in walking and cycling in the areas where most short trips occur. The NSW Government has invested record amounts in walking and cycling infrastructure, committing more than $250m to cycling and walking upgrades over the six years from 2011 to 2018.

The Active Transport Program provides investment through 100 per cent and partnership funding arrangements. Programs improved walking through the delivery of improved pedestrian crossing facilities and enhanced connections.

The Active Transport Program provides funding to local councils to develop Pedestrian Access and Mobility Plans and walking infrastructure including signalised and non-signalised crossings, kerb ramps and pedestrian refuges.


Affordable and Safe Transport

Transport for NSW continues to offer eligible seniors concession fares on public transport which are the most generous in Australia.

Roads and Maritime Services continues to offer holders of a pensioner concession card exemption from fees for driver licencing and driver testing and the registration and motor vehicle tax for one vehicle per person.

Transport for NSW has produced a comprehensive communication and education resource, On the  road 65Plus. It provides information regarding health and road user abilities, information on safer driving habits, walking safely, using public transport safely, licensing options, planning to retire from full-time driving, choosing a safer vehicle, other transport options and using mobility scooters safely.


Future actions for Transport for NSW


Better Infrastructure and Fleet

Continue to ensure that the needs of older customers are considered for major capital projects such as new rolling stock, fleet, stations and other built environment connections by consulting with them about their needs.

Engage with and communicate best practice to local governments to support infrastructure for walkability, safety and transport for seniors in local communities relating to key facilities, such as bus stops.

Work collaboratively with local governments to determine if existing policy and program settings best reflect the growing ageing population in terms of walkable infrastructure and safe shared paths for pedestrians and cyclists.

Ensure that transport operators provide facilities for older customers, such as toilets, waiting areas and seating.

Ensure future toilet design takes into consideration the needs of older customers, such as adequate space for walking aids and other ambulant mobility devices.

Explore opportunities to minimise platform gaps and height differences to enable better access to and from transport vehicles for older customers.

Improve operational guidance on bus stop design and driver training to make boarding and alighting of buses easier and safer for older customers.

Improve access for older customers to recreational facilities, such as boat ramps and jetties, by developing and making available a detailed database of facilities to allow better journey planning and access to recreational boating.

Continue to work with councils in preparing Pedestrian Access and Mobility Plans and Place-Based Planning with a systematic approach to result in effective infrastructure improvements and identify any opportunities for funding.

Promote the use of the Commonwealth’s ‘Whole of Journey’ guide for accessibility to local government and infrastructure agencies.


Better Information and Training

Seek opportunities to work with peak cycling bodies, bicycle user groups and bicycle training providers to promote road safety with cycling skills and confidence training courses for older customers.

Support local government in identifying opportunities to deliver improved outcomes for older persons transport mobility, such as educational material and walking maps through the use of the Transport for NSW Active Transport (Walking and Cycling) Program.

Review pathways for the transition from driver to non-driver beyond the licensing system. In particular, determine opportunities to offer more transport options for older people to best suit their needs.

In collaboration with NSW TrainLink, explore opportunities to further promote leisure travel packages targeted towards both domestic and international older travellers.

Improve the targeting of information on safer driving and transition to non-driving, including consideration of Point to Point travel training opportunities. Investigate overseas best practice examples such as Mobility Centres in the United Kingdom.

Continue to review campaigns such as “Ride to Live” to measure the effectiveness amongst at risk audiences including older motorcycle riders and drivers.


Better Services

Improve access to off-peak services to enhance available transport options and connections for older customers.

Continue trials of flexible and demand responsive services in metropolitan and rural settings. Monitor the benefits of these services for older customers and conduct consultation where applicable.

Finalise and implement the Transport Disability Incentives and Subsidies with a view to increasing transport options for eligible frail older customers.

Address geographical transport disadvantage in parts of rural and regional NSW through delivery of NSW Community Transport Services.

Monitor Opal Gold Card usage data to better understand the travel patterns and potential service needs of older customers.

Design better rural transport services to provide access to key destinations such as hospitals and medical centres.

Aligned with the State Infrastructure Strategy 2018 – 2038, TfNSW will deliver protected cycleways, pedestrian infrastructure and non-infrastructure that will enable and encourage active transport


Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

Read more