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Staying Safe

Staying Safe

As an older person, staying safe means:

  • I can feel safe and confident accessing and using transport to get around.
  • I have alternatives if I am no longer medically fit and competent to drive safely.
  • I am confident that my transport provider and station staff prioritise my safety.


What transport has achieved so far

Better Infrastructure and Fleet

The Pedestrian Safety Action Plan 2014-16 was developed by the Centre for Road Safety to facilitate the improvement of road and footpath infrastructure to improve safety and access for pedestrians. Initiatives include trialling new countdown timers and the development of pedestrian friendly signal phasing.

Delivery of improved safety measures through programs such as the CCTV Upgrade Project and Station Refresh Program to improve lighting levels at stations and replacement of CCTV cameras with improved functionality and image quality across rail, bus, light rail and ferry services.


Affordable and Safe Transport

The Road Safety Plan 2021 continues to target safety at locations with a high pedestrian crash history through the implementation of infrastructure treatments.

Training programs have been developed for bus drivers, customer service officers on trains, drivers of community transport and other point to point service providers in assisting older customers to use their services safely.


Better Information and Training

Through the Local Government Road Safety Program, programs have been developed based on crash data and road safety issues affecting individual areas. This has resulted in pedestrian awareness campaigns that target drivers through print media and radio, and presentations to older road users to help older pedestrians understand their risks, refresh their knowledge, and provide advice.

Future actions for Transport for NSW

Affordable and Safe Transport

Building on the Pedestrian Safety Action Plan 2014–16, explore the opportunity to expand the information being delivered, especially through the Local Government Road Safety Program, to older road users and people with disabilities such as those with a vision impairment and hearing loss.

Monitor new and emerging mobility devices that become available to the market and look to ensure appropriate safety messaging is developed.

Encourage and incentivise older drivers to purchase newer, safer vehicles that include crash avoidance technologies.

Analyse data regarding slips, trips and falls of older customers across the transport network and determine future actions to reduce occurrences at key locations.

Investigate the use of technology and new smartphone applications to provide additional safety measures, such as longer traffic light phasing for pedestrian crossings.

Continue to work with the Australian Government regarding implementation of the national labelling scheme and safety standards for mobility scooters to encourage safe use on public transport and in pedestrian environments.

Investigate the provision of day return trips in rural and regional NSW to assist with safe and affordable journeys.


Better Information and Training

Develop, test and conduct a broad courtesy campaign targeted at the use of priority seating on transport services.

Use local government road safety education activities as an opportunity to seek feedback from older customers on the adequacy of local pedestrian and road infrastructure.

Collaborate with local government to implement measures at identified locations with a higher proportion of older pedestrians, potentially including lower speed limits, traffic calming measures, and signal improvements.


Improved Customer Service

Undertake further research on the customer experience for older customers on the bus network. Define customer needs and develop recommendations for customer service improvements.

Incorporate research findings about barriers and fears, such as falls and appropriate deployment of ramps, experienced by older customers in bus driver sensitivity training and other frontline customer service training.

Provide dementia awareness training to frontline customer service staff.


Better Infrastructure and Fleet

Work with and encourage local councils to standardise design and signage for bus stops through the development of Bus Stop Guidelines and potential co-funding arrangements.


Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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