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Improving public transport

On-demand services

On demand is a flexible public transport service designed to improve connections to transport hubs and popular destinations, like shopping centres or hospitals. On-demand services can pick you up from home or an easy to access location and take you where you need to go.

TfNSW has delivered 23 on-demand public transport trials and four permanent services across the State, providing more than 1.1 million customer journeys. 

An on-demand ferry trial is also currently underway in The Bays, connecting Glebe, Pyrmont and Barangaroo, to assess the potential of this new type of service.

Find out more about on demand services.

Real-time passenger information

Real-time passenger information allows customers to track the location of the service, its estimated arrival time at a stop, and the capacity information of the service. Real-time passenger information gives us a more accurate picture of how and when customers are travelling, which makes it easier for us to understand where service improvements need to be delivered.

Estimated capacity information is now available for all metro and train, Opal-enabled bus, ferry and light rail services in the Trip Planner and Opal Travel App to help customers plan ahead.

A new graphic also appears on indicator screens at Sydney train stations, making it easier for customers to find a seat on approaching services. These capacity indicators help passengers know where to go on the platform to get onto the train quickly and easily. The capacity indicators also allow customers to maintain physical distancing on board Waratah trains and Opal-enabled buses during COVID-19.

Letting customers know which services might be full or which carriages still have seats makes commuting choices easier and helps ease congestion.


Regional Day Returns

NSW TrainLink and Transport for NSW are trialling new coach and bus services to better connect regional communities.

These trials aim to provide new connections for regional communities for commuting, attending medical or business appointments, shopping, recreational activities, and visiting family and friends.

Each trial follows extensive community engagement, which helps us understand the community need. Following the trial period, reviews are undertaken to determine if services should continue permanently. Trial services are in addition to existing train and coach services.

Current trial services:

Find out more about Regional Day Returns


Singleton Services

In January 2020, an initial 12-month trial of two additional daily return services started between Singleton and Newcastle.

The trial bridges gaps in services on the Hunter Line beyond Maitland. It makes travel easier and more convenient for a number of our customers, providing services at times when people want to travel.

The new services were developed with local community groups and customers to better understand local travel needs and increase the number of people using public transport. Services were also developed in consideration of the freight and coal corridor.

As the new services run during off-peak times, services were increased without requiring any additional trains or train crew, supporting sustainable delivery.

Due to the impacts of COVID-19, the trial has been extended to include the 2021 calendar year. From late-2020 and throughout 2021, we will assess the results of the trial, including customer satisfaction.
Customers include university students, who now have more flexibility in matching the train timetable to the class timetable, and people with health related appointments. So far, feedback has been positive. 

Other project highlights

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

Read more