Skip to main content

Accessible services

Accessible services

Vision: Transport enables everyone to get the most out of life, wherever they live and whatever their age, ability or personal circumstances.

Access to transport is fundamentally important for all people in NSW. However, based on 2018 ABS data, 12 per cent of the 1.2 million people living with disability (including age-related disability) in NSW are unable to use any form of public transport. A further 18 per cent have difficulty or require assistance using public transport. Almost 17 per cent do not have or do not know whether they have access to public transport in their local area.

An accessible network will mean more choice for people with mobility constraints and make travel on both public transport and by private vehicle easier and safer for everyone.

Technology that provides customer information, travel planning and wayfinding, such as websites, real-time information at transport facilities, on board trains, buses and ferries, and via trip planning apps, is progressively becoming more accessible. In particular, there have been significant advances in smart phone apps that provide specialised assistance for people with disability.

As technology advances, we will seek opportunities to improve the accessibility of transport information and the way we gather feedback from all customers, while continuing to engage and provide information through face-to-face methods and other means. We are continuing to work with customers living with disability to remove barriers from our transport networks; such as improving the design of bus stop poles to include Braille and tactile information.

Over time, the whole transport network will be physically accessible through the delivery of new assets or by upgrading or repurposing existing assets. Transport is working to deliver greater choice for all our customers, including through human-centred design approaches in infrastructure delivery and operations.

In regional NSW, NSW TrainLink services will use a new fleet of accessible trains for intercity and regional travel. In addition, the Country Public Transport Infrastructure Grant Scheme will continue assisting councils with the renewal of the State’s bus stops to provide accessibility and shelter. Transport is also working in regional and rural communities to provide innovative mobility access solutions across NSW. This includes and engaging with Aboriginal communities to improve their access to transport services and available subsidies. 

In metropolitan areas, new accessible ferries will replace some of the current fleet as they are retired and the Sydney Metro and Sydney Light Rail are now among the first projects to deliver fully accessible fleets and assets in Australia. Other projects, such as the Transport Access Program, continue to upgrade our existing train and ferry networks to achieve compliance with the Disability Standards for Accessible Public Transport 2002.

An accessible transport network also means easier access for people with prams and young children, people wheeling luggage trolleys, people using walking frames, and so on; making our transport system more equitable for all types of customers travelling under a range of circumstances. 

Explore Our Strategies and Plans

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

Read more