Connecting our customers
Successful Places
Transport for NSW brings people and communities together
It’s vital people have easy access to jobs, education, healthcare, social and leisure activities regardless of geography, ability, age and circumstances.
Inclusive and accessible transport is integral to enabling social and economic participation for all members of the community. Some customer groups face a variety of barriers which limit their access to the transport system including people with disability, people from culturally and linguistically diverse backgrounds, older people, people living in regional communities, even people travelling with young children in prams. Future Transport outlines our plans to reduce and eliminate barriers, ensuring everyone in NSW has the opportunity to participate fully in their community.
Public transport will make our cities and towns more sustainable
Better public transport can make our cities and towns stronger and more sustainable. Our customers need alternatives to driving from improved public transport and better walking and cycling networks.
Our Future Transport Strategy aims to make public transport people's first choice with new and better transport services and seamless door-to-door journeys.
More connections to improve 30-minute cities
Across the newly-defined Six Cities Region, our vision is to connect people by public transport within 30 minutes to key destinations such as employment opportunities, tertiary education, major health precincts and significant cultural and leisure destinations.
Our customers will be able to access these destinations when they choose with more ‘turn up and go’ and scheduled public transport services and integrated transport services such as on demand services, walking, and cycling.
Transport for NSW will identify key 24/7 transport corridors in and between our six cities and will improve services and infrastructure along these routes to extend late-night transport choices with a focus on safety.
Connecting our regions with Fast Rail
Transport for NSW is working to deliver a transformational fast rail network that will connect our large regional cities and drive economic growth.
It will create a highly connected north-south spine that will link Newcastle and the Central Coast through to Greater Sydney, Wollongong and on to Bomaderry. It will also connect to Goulburn and Canberra through a southern inland corridor, and to Bathurst, Lithgow, Orange and Parkes in the Central West.
The fast rail network will include dedicated new fast rail lines enabling speeds up to 250km/h, reducing travel times by approximately 50 per cent for most journeys. Improvements on existing rail lines will increase speeds on some sections to a maximum of 160 km/h.
The fast rail network will be developed in stages over three decades, with each step creating thousands of jobs and incremental benefits. The strategy identifies logical stages that build progressively and sustainably over decades, prioritised to bring the greatest benefits as soon as possible.
Improvements such as passing loops will be delivered across all four routes during the first stage to maximise the use of existing rail infrastructure and address key pinch points.
A dedicated Fast Rail line between the Central River City at Sydney Olympic Park and Gosford on the Northern Corridor has been identified as a priority as it supports growth in the fast growing Newcastle and Central Coast region.
Fast rail will enable stronger and more resilient economies by attracting investment, creating jobs, supporting growth and providing more housing supply. It will also give people more choices about where they live, work and do business.
Connecting our regional cities, centres, towns and villages
Transport for NSW will ensure people in regional areas have access to efficient, resilient public transport services. Our Regional Connected Network approach will connect regions, towns, cities, centres and international gateways will boost regional mobility and economic development.
Regional public transport networks will focus on connecting people within and between regions to balance the Greater Sydney-centric design of the transport system.
Regional communities will benefit from new passenger train and coach services offering same-day return or commuter-style services. New passenger services will be considered for rail lines that currently only carry freight.
A mix of scheduled local bus services, on demand services and point to point transport will increase connections in regional towns. Light rail and rapid buses may be considered for larger regional cities and centres.
Better integrating coach services and station amenities will improve the financial, safety and sustainability benefits of rail and coach services.
Transport will connect people in smaller towns and villages to their nearest regional centre with a mix of scheduled and on demand services, as well as emerging technologies such as connected and autonomous vehicles.
Supporting car-free, active, sustainable transport options
Liveable cities feature a wide range of travel options to improve air quality, urban amenity and community health. Investment in walking, cycling and micromobility gives people more choice in how they move.
Transport for NSW will enable continuous and connected walking and cycling networks that safely connects the first and last mile of their journey to public transport in our 30-minute cities and connected regional centres.
Transport for NSW will invest in cycling and walking infrastructure that is safe and well-designed. Design guidelines for industry and policy changes will consider increases in use of e-bikes, e-scooters and other new micromobility devices. Every infrastructure project funded by Transport for NSW will require the inclusion of walking and cycling infrastructure.
We will plan cycleways that serve local centres and connect effectively with public transport. Well-planned facilities will give people a place to park bicycles safely and securely.
We will develop an Active Transport Strategy to guide communities, councils and industry plan and invest in walking and cycling infrastructure across the state. Strategic Cycleway Corridors will be developed for each of the six cities, along with regional networks.
The recently released Eastern Harbour City Strategic Cycleway Program identifies 30 strategic cycleway corridors making up approximately 250km of network. Similar programs are in development for our other five cities.
Real-time information will help customers make informed travel choices
NSW is leading the world in providing easier ways for our customers to plan, book and pay for all types of transport.
Technology is changing every aspect of how people travel. Transport for NSW will continue to upgrade our travel planning and booking options to help customers easily plan and book a wider range of services in more locations. Real-time information will give customers personalised experiences and inform them of travel choices that better meet their needs.
Transport for NSW is building on the success of Opal with the Opal Next Gen integrated payment system which will give customers more options to pay including using contactless payments via digital wallets and smart devices.
We will continue the rollout of flexible payment models and investigate the use of subscriptions as part of our Mobility as a Service model.