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Strategies and Supporting Initiatives

Having looked at the technology trends that will impact on transport and imagined how customers might respond through our future scenarios – the Roadmap identifies five key technology strategies that will help us to personalise transport and unlock value for NSW communities.

The Future Transport Technology Roadmap commits to a range of medium-term ‘no regrets’ initiatives, that we can be confident will add value, regardless of how the future plays out; and the ‘game changers’ we will need to be ready to respond to.

1. Personalise customer interactions

2. Transform mass transit networks

3. Foster shared-use, on-demand services

4. Enable connected automated vehicle platforms

5. Create intelligent transport networks managed by data

Strategy 1 Personalise customer interactions

DEVELOP DIGITAL PLATFORMS THAT PROVIDE RICH, CONTEXTUAL INFORMATION, FRICTIONLESS PAYMENT, EASY NAVIGATION AND TWO-WAY ENGAGEMENT TO CUSTOMISE TRANSPORT EXPERIENCES

How might we make it easier for customers to find information, navigate the network and interact with transport service providers?

NEXT STEP, ‘NO REGRETS’ INITIATIVES

  • Integrate and transform digital channels for more tailored, two-way interactions.
    Use leading edge digital customer service technologies to integrate existing information and communication systems to create more personalised communication platforms that include digital navigation and two-way engagement.
  • Extend Opal functionality to create a state-wide mobility payment platform.
    Enable Opal to be used as a payment platform for a broader range of mobility services across the entire state, make it work on other devices and integrate it with mainstream payment technologies.
  • Develop a single, integrated account for mobility services.
    Integrate the back-end charging and payment systems to establish a single account for all public transport, registration and toll payments and enable other mobility service providers to integrate into it.

THE LONG-TERM ‘GAME CHANGERS’

  • Develop fully customised, smart digital mobility platforms
  • Fully integrated information, ticketing, payment and customer service systems
  • Frictionless access and payments

PROJECTS IN THIS SPACE

Strategy 2: Transform the mass transit network

DEVELOP DIGITAL PLATFORMS THAT PROVIDE RICH, CONTEXTUAL INFORMATION, FRICTIONLESS PAYMENT, EASY NAVIGATION AND TWO-WAY ENGAGEMENT TO CUSTOMISE TRANSPORT EXPERIENCES

How might we transform the mass transit network so that our systems provide high levels of automation and dynamic management that improves operational efficiency; and provides customers with more services and reduced journey times?

NEXT STEP, ‘NO REGRETS’ INITIATIVES

  • Digitise networks and optimise timetable planning, service delivery and performance.
    Use detailed passenger data and analytics to optimise rail timetables for customers, reduce end-to-end journey times and manage resources efficiently. Increase digitisation and use new technology applications and automation to enhance decision making and improve network performance, asset maintenance and service delivery.
  • Use analytics to optimise end-to-end customer journeys, routes and interchange.
    Apply advanced analytics to Opal data and data from other sources to analyse end to end customer journeys and apply the insights to better configure bus routes and networks, reduce interchange time and create a dynamic platform for setting and adjusting timetables to more closely match customer demand patterns.
  • Create the blueprint for highly automated and fully digitised mass-transit networks.
    Plan the deployment of latest-generation technologies to lift the efficiency and reliability of networks. Develop a plan for facilitating real-time remote monitoring and operational management of mass transit modes; supporting continuous, rich, real-time service information for customers.

THE LONG-TERM ‘GAME CHANGERS’

  • Dynamically adaptive timetables.
  • Increased automation of service delivery and systems maintenance.
  • Predictive tools for network planning, maintenance and service optimisation.

PROJECTS IN THIS SPACE

Strategy 3: Foster shared, demand-responsive services

DEVELOP FLEXIBLE AND SHARED-USE TRANSPORT SERVICE MODELS BASED ON AGGREGATED DEMAND TO MEET MARKET NEEDS AND EXTEND TRANSPORT ACCESS

How might we become early adopters and keep up with developments in machine learning and artificial intelligence, particularly where there are opportunities to enhance the customer experience or personalise a service?

NEXT STEP, ‘NO REGRETS’ INITIATIVES

  • Set up a Transport Data Science Incubator and expand Open Data.
    Partner with data science organisations to set up a Transport Data Science Incubator, implement measures to expand use of the Transport for NSW Open Data Platform and stimulate innovative applications of a variety of high-volume complex data sets.
  • Trial Artificial Intelligence applications that improve network management and/or customer service.
    Partner with third parties to develop, test and trial applications that enable improved management of network operations and/or provision of services to customers.
  • Integrate predictive analytics into asset management and maintenance.
    Test and trial new technology applications and techniques that improve asset management and maintenance practices to improve asset uptime, reliability and safety assurance.

THE LONG-TERM ‘GAME CHANGERS’

  • Systems and applications that enable data driven decision-making.
  • Widespread automated network management using real-time data and analytics.
  • Intelligent end to end transport networks, interchanges and logistic hubs.

PROJECTS IN THIS SPACE

Strategy 4: Enable connected and automated vehicle platforms

SUPPORT ADOPTION OF VEHICLES AND INFRASTRUCTURE THAT DEPLOY AUTOMATION TO EFFICIENTLY, RELIABLY AND SAFELY MOVE PEOPLE, GOODS AND SERVICES

How might we create a low-risk, attractive environment for testing, trial and adoption of autonomous vehicles in order to understand the interactions with road infrastructure, customer response and how best to harness the benefits of the technology for the community in NSW?

NEXT STEP, ‘NO REGRETS’ INITIATIVES

  • Activate the Smart Innovation Centre for advanced transport technology.
    Establish and extend collaborative partnerships with research, industry, funding and innovation partners to develop technology applications that improve road network safety and reliability, as well as develop, test, and trial connected and automated vehicles and the enabling infrastructure and systems in a controlled environment.
  • Foster development of the regulatory environment to support automated vehicles.
    Take a leading role in shaping and influencing a national legislative and regulatory framework that supports the introduction and early adoption of connected and automated vehicles, provides market clarity to support confident investment, and stimulates interest from global players.
  • Develop a blueprint and operating model for automated vehicles on network.
    Model the options for migration of automated vehicle operations onto road networks, evaluate the implications for traffic flows and network management, determine the behavioural and economic implications and develop options to foster early adoption where there is greatest benefit for the NSW community.

THE LONG-TERM ‘GAME CHANGERS’

  • New applications of connected and automated vehicle technologies.
  • National automated vehicle standards
  • Economically efficient use-cases for connected and automated vehicle take up

PROJECTS IN THIS SPACE

Strategy 5: Create intelligent transport networks, managed with data

INSTALL TECHNOLOGIES AND BUILD NETWORKS THAT ACTIVELY GATHER DATA. USE AI AND REAL-TIME ANALYTICS TO MANAGE DEMAND, OPTIMISE CAPACITY, IMPROVE FLOWS AND ENABLE BETTER CUSTOMER OUTCOMES.

How might we become early adopters and keep up with developments in machine learning and artificial intelligence, particularly where there are opportunities to enhance the customer experience or personalise a service?

NEXT STEP, ‘NO REGRETS’ INITIATIVES

  • Set up a Transport Data Science Incubator and expand Open Data.
    Partner with data science organisations to set up a Transport Data Science Incubator, implement measures to expand use of the Transport for NSW Open Data Platform and stimulate innovative applications of a variety of high-volume complex data sets.
  • Trial Artificial Intelligence applications that improve network management and/or customer service.
    Partner with third parties to develop, test and trial applications that enable improved management of network operations and/or provision of services to customers.
  • Integrate predictive analytics into asset management and maintenance.
    Test and trial new technology applications and techniques that improve asset management and maintenance practices to improve asset uptime, reliability and safety assurance.

THE LONG-TERM ‘GAME CHANGERS’

  • Systems and applications that enable data driven decision-making.
  • Widespread automated network management using real-time data and analytics.
  • Intelligent end to end transport networks, interchanges and logistic hubs.

PROJECTS IN THIS SPACE

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ROADMAP IN DELIVERY

To keep pace with rapid technological change, Transport for NSW needs new ways of working. Increased collaboration with delivery partners and changes to internal processes and culture will be required to implement the Roadmap and transform Transport for NSW into a technology-driven business.

ROADMAP IN DELIVERY