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Tourism and Transport Plan






The ability for everyone, regardless of disability, personal circumstances or where they live, to use and benefit from the transport system.

Active transport

Transport that is human-powered, such as walking or cycling.

Car share

A model of car rental, with the ability to rent a car for a short period of time, often by the hour.


The area from which a location or service attracts people.

Committed initiatives (0-10 years)

Projects, service changes or policies that either have committed funding, are committed/ contractually committed, are for immediate detailed planning, or are part of key maintenance, renewal or safety programs. Some committed initiatives are subject to final business cases and funding.

Contactless payment

Method of purchasing goods or services using RFID technology or near-field communication.


A broad, linear geographic area between places.


Everyone who uses transport services or infrastructure is a customer of the NSW transport system. Whenever a person drives, travels by train, bus or light rail, or walks or cycles they become a customer of the transport system. Our customers also use our transport networks for business purposes, to deliver goods and services, and to move freight across the State and beyond.

Customer outcomes

The economic, social and environmental benefits which customers can expect from the transport system and are used by planners to guide investment, policy and reform and service provision.

Demand responsive transport services (or on-demand)

Transport services that are responsive to the demands of individual customers, rather than a fixed timetable or route. They can provide new or improved coverage to areas where traditional public transport is difficult to provide. They may act as feeder services to stronger public transport corridors.

Destination Management Plan

A business plan for building and managing the visitor economy for a destination.

Destination NSW

Lead government agency for the NSW tourism and major events sectors.


An unmanned aerial vehicle (UAV) which may be remotely controlled or can fly autonomously.


The collective vehicles of a transport company or service.

Flexible (or demand responsive) transport

Transport services that are run based on the demands of individual customers, rather than a fixed timetable or route.


Goods or cargo transported by truck, light commercial vehicles (e.g.vans and utes), cycle couriers, rail, aircraft or ship.

Future Transport Strategy

Sets the 40 year vision, directions and outcomes framework for customer mobility in NSW, which will guide transport investment over the longer term.

Global gateway cities

Cities that provide state level services and facilities to support a broad population catchment while also having international connections through their airport and/or port. Canberra, Greater Sydney, Greater Newcastle and Gold Coast are global gateway cities that support NSW.

Greater Newcastle

The area comprising five local government areas of Cessnock, Lake Macquarie, Maitland, Newcastle and Port Stephens.

Greater Sydney

The 33 local government areas of Bayside, Blacktown, Blue Mountains, Burwood, Camden, Campbelltown, Canada Bay, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Hawkesbury, Hornsby, Hunters Hill, Inner West, Ku-ring-gai, Lane Cove, Liverpool, Mosman, Northern Beaches, North Sydney, Parramatta, Penrith, Randwick, Ryde, Strathfield, Sutherland, The City of Sydney, The Hills, Waverley, Willoughby, Wollondilly and Woollahra.

Greater Sydney Commission (GSC)

An independent organisation funded by the NSW Government, responsible for coordinating and aligning the planning that will shape the future of Greater Sydney.

Greater Sydney Services and Infrastructure Plan

A supporting plan in the Future Transport 2056 suite of plans. It sets the customer outcomes for Greater Sydney for the movement of people and freight to meet customer needs and deliver responsive, innovative services.

Hub and Spoke Model

A transport network model that provides connections (spokes) to and from key centres (hubs). The spokes link to different hubs across an area, rather than focussing on one key hub. It provides regional trunk public transport services that connect to key centres which are supported by a network of intra-regional transport services that connect to smaller towns and villages. It aims to provide more convenient public transport arrival and departure times, including day return services to regional cities and centres.

Infrastructure NSW (iNSW)

An Independent statutory agency responsible for assisting the NSW Government with identifying and prioritising the delivery of critical public infrastructure for NSW.

Initiatives for investigation (0- 10 years)

Initiatives intended to be investigated for potential commitment or implementation within the next 10 years. These will be prioritised for more detailed investigation to determine if they are required in the next decade. They are prioritised based on their expected benefits or strategic importance. Initiatives proposed for investigation are unconstrained by affordability and will be subject to funding and strategic business cases that consider a range of possible solutions.


A facility to transfer from one mode of transport, or one transport service, to another. For example, major rail station, bus facility or park and ride.

Light rail

An urban railway transportation system using vehicles that are capable of sharing streets with vehicular traffic and pedestrians, but may also be operating on an exclusive right-of-way such as a segregated rail corridor, tunnel or elevated structure.


The term âliveabilityå is used in land use planning to focus on the people who live in an area, the places they spend time in, their health and quality of life as well as overall community wellbeing.

Mobility as a Service (MaaS)

A business model for customers to access transport services in which customers can use a single account and booking interface to access a broad range of transport modes, none of which the customer owns. Examples would be allowing a customer to access public transport, car sharing and bike sharing all using the same system.

More Trains, More Services

The More Trains, More Services Program is a series of network- wide investments that will deliver additional capacity, reduce the complexity of rail operations and better connect the network. More Trains, More Services transforms the rail network by utilising world class technology to enable automated high capacity turn-up-and-go services. The reconfiguration of the rail network in metropolitan Sydney will lead to the separation of inner urban and intercity services with initial focus on increasing the capacity of Central Station and the transformation of the T1 Western, T4 Illawarra (including the South Coast Line) and T8 Airport lines.

Movement and Place Framework

A framework for planning, designing and operating our road network based on a âone road networkå approach. It considers how different parts of the network perform different functions Ñ moving people and goods and being places for people, particularly in centres.

New Intercity Fleet

A new fleet of long distance, intercity trains from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. As part of the delivery of the fleet, we will investigate reduced rail journey times through rail timetable improvements and the implementation of rail network optimisation strategies. This may include re-orientating rail services to provide express services between key stations and connector services between other stations.

NSW Boating Now Program

Program to support initiatives that enhance the boating experience in NSW, including the delivery of recreational boating infrastructure across NSW waterways.

NSW Long Term Transport Master Plan

NSW's first integrated transport plan, which brought together planning for freight and passenger movements across all modes of transport. Future Transport 2056 builds upon the 2012 Long Term Transport Master Plan and the commitments it has delivered.

NSW TrainLink Discovery Pass

Ticket permitting unlimited booked train anywhere on the NSW TrainLink regional train and coach network.

NSW Transport cluster

A group of agencies consisting of Transport for NSW, the operating agencies of Roads and Maritime Services, Sydney Trains, NSW Trains, and the State Transit Authority, the stateås private transport operators, a number of project delivery offices for major transport projects, and the Port Authority of NSW.

On-demand transport

See definition for demand-responsive.


A geographical area with boundaries determined by land use. For example, an area where there is an agglomeration of warehouses may be termed a freight precinct.

Regional Airports Program

Improvements to increase the efficiency, accessibility, competition, commercial viability and sustainability of regional aviation in NSW. Includes supporting connections through the provision of funding to upgrade and maintain regional airport facilities. Funding from the Regional Tourism Infrastructure Fund.

Regional NSW

The area of NSW outside Greater Sydney. It includes the nine regions of Central Coast, Hunter, North Coast, New England North West, Central West and Orana, Far West, Riverina Murray, South East and Tablelands and Illawarra-Shoalhaven.

Regional NSW Services and Infrastructure Plan

A supporting plan in the Future Transport 2056 suite of plans. It sets the customer outcomes for regional NSW for the movement of people and freight to meet customer needs and deliver responsive, innovative services.

Ride sharing

Business models similar to Uber and Lyft within which private citizens provide point-to-point transport services to other citizens.

Service (or transport service)

Service in this document refers to transport services, generally public transport services. Examples include trains, buses, light rail and ferries. Services might also include shuttle buses and a range of privately operated but publicly accessible transport types.


The right granted by an airport that allows an aircraft to land or depart during a specific time period.

State Infrastructure Strategy

The State Infrastructure Strategy, developed by Infrastructure NSW, provides the NSW Government with independent advice on the infrastructure needs of the State over the next 20 years.

Three cities of Greater Sydney

The three cities envisaged by the Greater Sydney Commission are the established Eastern Harbour City, the developing Central River City and emerging Western Parkland City in and around the new airport. Each of these three cities will have their own unique identity and each must be planned to maximise liveability, productivity and sustainability.

Tourism Research Australia

A branch within the Tourism Division of Austrade. A provider of tourism intelligence.

Trade Gateway

Trade gateways are locations with major ports or airports, and their surrounding precincts. They perform an essential and ongoing role to connect Sydney with locations across Australia and the world. Transport gateways are vital to Sydneyås prosperity and often support large concentrations of complementary business activity and employment.

Transport Access Program

The Transport Access Program (TAP) is an initiative to provide a better experience for public transport customers by delivering accessible, modern, secure and integrated transport infrastructure such as stations, wharves and commuter car parks.

Transport cluster

The transport cluster is made up of an extended network of government agencies and private organisations which work to deliver transport services. Examples include Roads and Maritime Services, Sydney Trains, NSW Trains, State Transit Authority and public transport operators. Transport for NSW is the lead agency of the NSW transport cluster.

Transport disadvantage

Describes a result when certain factors such as language, age and cost result in causing less choice for when, where and how customers travel.

Visitor Economy Industry Action Plan 2030

One of six Industry Action Plans developed under NSW 2021 with targets to grow NSWås visitor economy and benefit businesses and the community.

Walking and Cycling Programs

Programs to improve walking and cycling connections.


Information systems that guide people through a physical environment.

Western Sydney Airport (WSA)

The designated name for the second Sydney airport, located within the suburb of Badgerys Creek.

Six principles for Future Transport

The Future Transport 2056 Strategy is focused on six key principles for the future of mobility in the state, which together aim to positively impact the economy, communities and environment of NSW.

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